Buying a GPU cluster is a supply contract, and having someone else run it is a services contract, and both need to line up. We review and negotiate hardware purchase agreements, statements of work and managed service SLAs for AI infrastructure companies. The aim is to know what you are getting, when, and what happens if it does not perform.
At a glance
- Practice
- AI Infrastructure
- Pricing
- Flat fee, quoted before we start
- Included
- 6 deliverables
- Process
- 3 steps, one named attorney
- Where we work
- Slack, email or a call
When founders call us
The moments that usually bring a company to us for this work.
- 01
An OEM or reseller sent a purchase order and terms for a cluster with a long lead time.
- 02
You are hiring a provider to install, operate and maintain hardware you own.
- 03
Delivery slipped and you want to know what your contract actually gives you.
- 04
A customer has committed to capacity on hardware you have not received yet, and your supply terms need to back that up.
What you get
Scoped in writing before we start. One flat fee for all of it.
- Hardware purchase agreement review covering specs, delivery dates, title, risk of loss and acceptance testing
- Warranty, RMA and spare parts terms, including pass-through of manufacturer warranties
- Managed services agreement and SOW defining install, operations, monitoring and maintenance scope
- Uptime, response and repair SLAs with service credits and escalation
- Remedies for late delivery or failed acceptance
- Alignment of supply and service terms with your customer commitments
How it works
- 1
Review the deal stack
We read the purchase, services and customer contracts together to find mismatches.
- 2
Negotiate the key terms
We focus on delivery, acceptance, warranties and service levels where your risk sits.
- 3
Finalize the SOW
We make sure the statement of work describes what the provider will actually do.
Mistakes we help you avoid
The ones we see most often, and catch before they cost you.
- Avoided
Title and risk passing at shipment when you cannot inspect or test the hardware until installation.
- Avoided
Acceptance defined as delivery, leaving no remedy for dead-on-arrival nodes.
- Avoided
Managed service SLAs that exclude the failures most likely to happen, such as hardware faults.
- Avoided
Promising customers capacity dates your supplier has not committed to in writing.
Hardware Purchase & Managed Services: questions founders ask
Detailed specifications, delivery dates, when title and risk of loss pass, acceptance testing, warranties and remedies for late or defective delivery. If you are buying through a reseller, it should address how manufacturer warranties pass through to you.
It is a defined period and test procedure after installation during which you confirm the hardware works as specified. If it fails, the contract should require repair or replacement and allow rejection after repeated failures. Without it, your only protection is the warranty.
Common terms include uptime commitments, response and repair times for hardware failures and escalation paths. Service credits are the usual remedy, sometimes with termination rights for chronic failures. The right levels depend on what you have promised your own customers.
Often, at least in part, depending on order size and supply conditions. Even when headline terms are fixed, there is usually room on acceptance, delivery remedies and warranty processes. We focus on the terms that matter most for your situation.
Get a flat-fee quote for Hardware Purchase & Managed Services.
A short call with an attorney. You leave with a written scope and one fixed price.
Book a call